Terms & Conditions

Emma Agent is operated by M.A. GUARDADO LLC (“we”, “us”, “our”). By creating an account or using the service, you agree to these terms and contract with M.A. GUARDADO LLC. If you use the service on behalf of a business, you confirm you have authority to bind that business; if you use it as an individual, you confirm you are of legal age.

Emma Agent lets you build an AI chat assistant for your website, train it with your own content (website pages, documents, spreadsheets and typed questions and answers), and embed it on your site so it answers your visitors. The Free plan lets you build and train an assistant; the Pro plan ($29 per month) lets your assistant answer visitors on your live website. One assistant per website.

You must provide accurate information and keep it up to date. Keep your login credentials confidential — you are responsible for all activity under your account.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by Paddle’s Buyer Terms (paddle.com/legal/checkout-buyer-terms). The Pro subscription renews monthly until cancelled. You can cancel anytime from your Plan page; your assistant keeps working until the end of the period you have paid for.

You must not misuse the service. This includes: unlawful use; fraud or spam; infringing intellectual property rights; interfering with security (malware, probing, unauthorized scraping); reverse engineering; reselling or redistributing the service; or circumventing plan limits.

Because the service uses generative AI, you also must not use it to produce illegal content, deepfakes, hate speech, or malware, or to attempt to bypass its safeguards. You are responsible for the content you train your assistant with, for having the rights to that content, and for how you use the assistant’s answers. AI answers can be inaccurate — verify them, and do not rely on them for regulated professional advice (medical, legal, financial) without qualified oversight. We may remove content, filter answers, or suspend accounts that break these rules, and rights holders may contact us to request takedown of infringing material.

We own the service and its intellectual property (software, documentation, branding). We grant you a limited, non-exclusive, non-transferable right to use it within your plan. You keep ownership of your content; you grant us a limited license to host and process it solely to provide the service.

We do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

To the fullest extent permitted by law, we are not liable for indirect, consequential or special damages (including loss of profits, data or goodwill), and our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing in these terms excludes liability for fraud, death or personal injury where the law does not allow it.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. When your access ends, your assistant switches off; your training material may be deleted after a reasonable period.

These terms are governed by the laws of the State of California, USA, and disputes will be resolved in its courts, except where mandatory consumer law gives you another venue. We are not liable for events beyond our reasonable control (force majeure).

Questions about these terms: dbc.miguel@gmail.com — M.A. GUARDADO LLC.